Abstract:

Through visiting 4 clinical laboratories and 1 proficiency testing organization in Taiwan, we have a better understanding of Taiwan quality management methods, which can help as with improving our quality management and promoting laboratory accreditation. Taiwan quality management can be classified into 3 models. The first is seamless management model based on information system. The quality management requirements are fitted into each working procedure by information integration function. This has the advantage of practice and substantially improves efficiency. The second is to manage the duties of important positions. To achieve the participation of quality management, the passive work is changed into positive work by competing position provision and by stepwise control. The third is performance appraisal based on government management and control and orderly market. This model makes use of human potential encouraging mechanism, and effectively promotes the development of laboratories. Clinical laboratories in Taiwan improves their quality management by scientific methods and human-centered views. Laboratory staffs are encouraged to actively get involved in the establishment of quality management system, which improves the test quality and meets the clinical requirements.

Key words: Quality management, Laboratory accreditation, Quality management system